Valliant Consulting Group

Quick and courteous! Was having an issue with internet working- they sent someone out within 15-20 mins of me calling them.

They were super friendly and helpful. They were also able to do a same day install of my internet. It made my new job transition so much easier with being able to work at home after the work day ended.

Critical: Quality If you want decent internet service you need to look somewhere else. Its very common that the internet is so bad that its unusable for days at a time and the customer service is poor as well

Critical: Quality, Responsiveness It was awesome for the first couple of weeks, and then it seems like they choked us out! Can't wait until my contract is up!

When the internet works, it's decent. The internet does go out of course when it rains, storms, or is very windy. When it was down two days in a row, I called to report it was not working. They took my phone number. I know they are a small company with not much help, so I was patient with them. A week later, I still heard nothing. Called them back, they took my number.

That's been several weeks ago and to this day I've not heard anything from them. The internet does occasionally work, but I can't rely on it for anything. Working from home is a nightmare. I'm not sure if it's the internet or the poor customer service, but as a whole it's not working.

Awful; there's no words for how infuriating it is too use Valliant telephone company. You will never get the speeds you pay for. Much less a usable internet connection most days. When you call the technician he gives you a sales pitch about "how efficient there new system is and it's odd to find someone having issues." He acts as though people don't communicate with each other; I haven't met a single person that uses there service who doesn't also deal with the consistent intermittent connections if any connections are maintained by there system.

He then hooks his computer up to the router a couple minutes later says "that should do it or somehow this or that" that's if we don't get a sales pitch about the latest tower we could have installed at our expense and leaves us with the same issues that we had before he arrived. If there was any other option; I would take it.

Only unlimited internet service around that I know of. If it rains, you'll lose internet. Windy? No internet. Someone cuts a cable somewhere in Texas? No internet. Internet freezes often, for approximately 10 seconds, every 10 seconds, inexplicably.

We depend on the internet for work so was alarmed when it was down for a few days. Luckily we have a Hot Spot for back up from Verizon. Valliant did something on their end and we bought a new router. Works great now. Always try a new router if they are more than a year old.