M13 Graphics

I had the distinct pleasure of working with the team at M13 Graphics after a friend/business associated recommended I contact them. I was looking for a local printer, one that I could trust with all our marketing needs. I started off with a business card order, which in itself is not a large project. However, the attention to detail, the follow up calls, and professionalism made me feel like this project was the most important one they had on their list.

On top of all this, their prices were reasonable, and while they offered shipping, I decided to pick up my order and meet the team at M13 Graphics, including Joe, who couldn't have been any nicer. I didn't meet Sarah this time but she was very helpful and returned calls promptly. People do business with people they trust, which is why I will return to M13 Graphics for all our printing needs!

I had my business cards made from them and they came out great! They gave me exactly what I wanted at a reasonable price. We communicated all via email and i Their service and communication was great. I received a great product that didn't take forever to create.

I have worked with M13 a number of times now. They are amazing! The turnaround times are fast, the rates are very reasonable, the product catalog is huge, and the quality is fantastic. I got banners, posters, and cards the week of my event. I'm not sure what more I could ask for. The website is easy to use, even for someone that doesn't always know what he's doing (me).

I also like that they have pickup in Chicago until 9pm at night. Businesses that only operate 9-4 don't work with my schedule. These guys do! Dan Gahan Co-Owner, Kick@55 Fitness

After a disappointing print job, the staff redeemed themselves and went above and beyond to reprint our business cards and deliver them in time for our event the next day. Thank you to Rene for being awesome and attentive.

Needed a large printed item on foam board quickly! M13 delivered and fast! It's such a much better experience working with M13. Other huge/larger companies i have done business with in the past were not all that great to work with. Thanks for helping out when I was in a bind!

Just placed an order for Business Cards and realized I should have called Chris or his brother at M13. I stupidly forgot about their great quality and service. Honestly, I've never seen better quality and a more buttoned-up operation than M13, and if I had been thinking, I'd have called them instead of going to the cut-rate offshore operation and gotten a much faster turnaround time from the good folks over at M13 Graphics in Schaumburg. Take it from me, and don't make the same mistake I made by trusting someone else with your business cards or print media of any kind.

Really easy to work with. Convenient web ordering platform. Good rates. Easy local pick up locations in Chicago. Great work everytime.

The people at M13 are great! We always order from them. This time my marketing director messed up on an order and submitted the wrong images. We did not realize until after production the mistake that was made. People at M13 handled it great. They always have a fast turn around time. Days before I expect it. Thank you so much M13!

Between the industry's best prices, crazy fast turnarounds, and personal service this place blows away the competition. I love M13 and after 9 years of continued services I still recommend them to all. 5 out of 5 for sure. Special Thnx to Jon & Keith!

I used them last June to print some fliers for my tour company. That initial product what great. I was quite pleased. I've used them quite a few times since for postcards and 3 fold brochures

This local Chicago-land printer is purely awesome! They have always done a great job with everything from business cards to promotional items, on time and always on budget. They also have two convenient pick up locations which saves on shipping. Completely recommended.

If I could give this place 6 stars, I would. I've been struggling to find a good printer the last few years, and alas! A diamond in the rough! These guys care, are really nice, and on top of it, the quality is unparallelled at rates that are on par with most of their competitors. But seriously, I'm talking NIGHT and day from other printers I've tried, who shall remain nameless. Quality materials, quality printing, and quality cuts (not crooked.) So far I have had post cards, tickets, business cards and a banner printed with them. A+

I've had some special printing done through this business, and each time I was overwhelmed by the quality and affordability. Thanks to the whole team!

2 stars, cause I'm blinded by affordability. otherwise it'd be a ZERO star review. the design department on the other hand is great, no complaints there, but the printing is ok, never on time and the best you'll get is "we'll get it done as soon as we can". I definitely would not use them for Business Cards that matter. promo flyers, decent, cheap and available in a variety of sizes.but don't hold your breath for arrival!

I highly recommend this printing company for the quality of their work, their prices, their fast turn-around, and, most importantly, for their friendly approach to keeping their customers happy. I state this based on the following: 1. Six years ago, M13 printed a few thousand business cards for my small fingerprinting company in Philadelphia, called Rosa Photo & Fingerprinting.

The price and the quality were both outstanding, and so when I needed other printing done (flyers) a couple years ago, I again used their services, and again I was more than satisfied. 2. A month ago, finally running low (!) on the business cards, I made very minor changes in the text (i.e changed hours), but otherwise utilized the identical format, and sent the resulting pdf files to M13, explaining that I needed, in essence, "more of the same." 3.

Four days later, I had the new cards, albeit they were a little disappointing, not because M13 had printed them "incorrectly, " but rather, I suppose, because a different computer tech at M13, 6 years later, had a different stylistic sense of what would be the optimum result, whereas I, as conservative as ever, wanted the new cards to be, as much as possible, "IDENTICAL" to the previous ones. 4.

So I called M13's customer service dept, spoke to supervisor Rene Sanchez, a very mild and non-confrontational fellow. He had me email him the pdf file from 6 years ago, plus I mailed him samples of the old-and-wonderful card and the new-and-disappointing card. 5. Within 48 hours of M13's receipt of the actual cards, the order had been completely re-done and shipped to me.

The new cards are perfect, and there was no charge for anything! Bravo! Good work, M13! 6. Bottom line-- no one is perfect. Anyone can make a mistake. The hallmark of a good company is not so much how they handle the 95% of their non-problematic orders, but rather how they handle the 5% that do have problems. Based on my experience, I would very highly recommend M13 to anyone, because with my problematic order, they made me 100% happy. And the changes were painless, fast and free. Thank you, M13.

We order our business card form here because they are close to the office. With small orders they are good. But any order over 500 the cards come out with rough edges.

I have placed a few orders with M13, but after the last one, I will never order from them again. My company is located very close to them so we were excited about the convenience of being able to pick up our orders. After spending hundreds of dollars on business cards for multiple employees, I was extremely dissappointed when our problems were not even acknowledged let alone resolved.

I received business cards that had lines all over them, the ink from one side bled onto the other, and the colors were completely off. The cards that were supposed to be white on one side looked so dirty it was like they'd been sitting in someones wallet for years. Where is your quality control? I understand these things happen, but you can clearly see how terrible they look while you're packaging my order. Don't you care?

I have had to hand out a few of these cards to my clients and I'm completely embarassed everytime I do. I called and told them the problem and they said they could offer me a reprint, not a refund. Okay, fine. They told me to get a better file from my graphic designer. After I spoke with her and found out the same file had been given to another lab, without flaws, I called, emailed, and brought in the two cards to show them the comparison. No one apologized. No one called me back. No one emailed me back. No one ever sent a reprinted order. We will never use this lab again.

Great. I ordered business cards from them and they turned out great. I worked with Customer Service Rep. Randy Meyer he was great and very courteous. I would like to work with him every time I place an order here.

I would like to echo what David F said: something has really happened to this company. A couple of years ago, M13 was recommended to me by someone else who worked with them. They did some business cards for me, and I was very happy with them. I did a re-design and had them do a new batch this time. When I picked them up on a Tuesday, they were crooked.

I spoke to someone in customer service, who said they would re-do them and get them to me by Friday. Well, not only did they not arrive until the following Tuesday, but they were more crooked than the first batch! They were SO bad, I couldn't believe anyone had looked at them when they came off the press and decided to send them out. So when I called again, they literally told me that my order - just one box of business cards - was too small to be worth their time to get it right.

They just punted and said they would give me a refund. Let's hope they actually get the refund done in a timely manner. Something tells me I'll be on the phone with them in another couple of days fighting to make that happen. It turns out, the people who recommended M13 to me have had problems with them recently, too. It appears as though this is a company that has gone downhill fast over a couple of years.

M13 is best suited for a business/individual who is okay with not being able to communicate with customer service, and may have to deal with a few time consuming hiccups. It took two emails & three phone calls to get an invoice, when their invoicing system was down. The do not reply to emails unless you call and call again. By the time I received a bill, I was over charged, then charged again for no order placed the next day because of a system error.

Their product is ok (they've downgraded to a thinner paper stock for any order that is not offset). The time I've spent on the phone to get a receipt, for over-billing, and a misprint (which they promptly reprinted and sent out) is not worth my studio's time invested to continue doing business with M13.

The quality control at this printer is awful! Several print jobs screwed up, no communication. This last order they screwed up the printing, there were marks on every piece and would not refund the cost. Offered a replacement job or 25% off our next order. Screw that, we will never use them again. Better off using Vistaprint.

LOVE LOVE LOVE THEM! CORI was very professional, super fast, awesomely talented I was paying arm & leg else where, M13 is highly recommended! Reasonable prices FANTASTIC Artist! Great quality product as well as service! Thank you M13 I will be setting in my menu order very soon, ,& will spread the love