Sound Reprographics

Sound Reprographics is our go-to for anything printed. We are a local B2B business serving all of North America. Recently I used them for a project and when one of their printers was on the fritz and was jeopardizing my trade show, the owner personally took my file to their other office and brought it back to me after hours, just in the nick of time for my show. They are dependable, and their quality is excellent.

Had a banner printed there last week. Quick, easy, friendly, local. Susan was great to work with! Highly recommend!

As an architect, I have been availing myself of print shops since 1979. I am so pleased to find such a great print shop on Bainbridge. The facility is small compared to what I am used to, and I am amazed that they take jobs and MAKE them happen, just like a good printer should do. I adore the staff and I look forward to getting my print jobs done.

Worst customer service on the planet! You're basically ignored and once helped - very SLOW service. They have poor signage so you don't know where to go or where to put anything. And when you ask - you get total rudeness We will never spend a cent here ever again.

Prices are good and service has been great. We used to use another sign company and literally waited months for vehicle graphics. No such problems with Sound.

Thank you Joe, Noke, Mary and Susan! Your recommendations were sound and the quick turn around for Grace Church philanthropy brochures was much appreciated! Thank you! Wendy

We went into this location to drop off a prepaid FEDEX box for shipping. The counter staff was rude and non helpful. Would not recommend this business.

I use SoundRepro Graphics mainly as a FedEx drop off point but have also used them for document printing/faxes. Although I cannot comment on the company's services for custom printing (sandwich boards and the like), the staff is at least average and probably above average as far as retail goes. I fail to see where the negative press comes from--there are three places you can go to get things off the island: The UPS Store, The Post Office, and SoundRepro Graphics. UPS is over-priced and historically has revolving door for staff. USPS staff are worked like dogs and are unfirable, so they can come off as rude at times. This is the middle ground.

I cannot say enough good things about Sound Reprographics! They are always on the ball and willing to accept any print job big or small! I would recommend them to anyone.

I paid $85 for the privilege of getting my prints all messed up, listening to an employee berate another customer unceasingly, and when I asked for help printing an employee rolled their eyes at me and continued working in the back. It's Bainbridge, I'll say that. I'd rather invest in a letterpress printing machine than have to go back here and waste my money.

I have only used Sound Reprographics a total of four times, including today, to drop off Fedex packages. This will be the last time I enter this establishment. Each time the owner has been rude but today he was "off the charts". He wouldn't tell me where to leave my package. He just pointed to a sign hanging from the ceiling, a sign that pointed in a most ambiguous way.

I kept asking for clarification as it wasn't obvious where package should be left. I finally asked him to show me--he refused. An employee did come and point me to the correct spot. As I left the store he yelled at me that I should have followed the sign. I

Knowledgeable, helpful, and EFFICIENT. Expect a busy place under pressure Thank you Mary, for many difficult jobs and deadlines well done over many years.

I agree with Luna S. I had to ship a large, bulky package to a business that wanted it charged on their FedEx account so I had to use this center. Big mistake. They offered zero assistance with packing, only grudgingly supplied packing tape, and closed for the day while we were still packing, so we had to return the next day to finish the job. Before we left, Mary told us they had plenty of packing paper to pad the item.

When we returned, she wasn't there and an unbelievably unhelpful guy was there, glued to his computer, who insisted they didn't have any paper to give us. (we could have brought paper from home had we known). Eventually, he reluctantly allowed us to use their butcher paper (it's a printing center---they have a lot)---he kept saying it was expensive even though I repeated numerous times we didn't mind paying for any packing material or assistance. Mary was slow and snarky, and acted put out that I asked for a receipt. As I left she said she hoped I had a better rest of the day. Unprofessional, rude and a huge hassle.

I've used this location only for its FedEx services. And all I can say is Grumpy Old Man attitude. Albeit it was a woman who always belittles the customers who only come in to drop off FedEx parcels. I've witnessed this woman yell and scold customers who are picking up fedex supplies to use on their packages. Horrible. Bitter, Angry and simply unwelcoming environment.

Surprised FedEx allows this. I'm sure they see customers using the much friendlier services of the "other" shipper on the island. If this owner or manager doesn't want the FedEx shipper business, why do it? If service improves I'll update this review.

Very helpful staff and competitive pricing. I've been to Sound several times and I've received the same responsive service each time.

On three separate occasions, myself and one other person tried to download and print files from e-mail and flash drives but their computers wont recognize any of the documents. The lady who works there says that their computers don't work with "mac files." Ha!