We are a local family and veteran owned business celebrating 21 years of service in Lynden, Washington and Stanwood, Washington. Our in-house design team, computerized embroidery, screen printing, and engraving enable us to maintain low prices and achieve outstanding results meeting customer timeframes and requirements. We care and take pride in our work, and do not compromise either quality, integrity, or service.This is why we have had thousands of happy customers over the years. We do hope that you enjoy our Hats Off website but we'd also love to talk to you too and answer any questions that you may have.
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Reviews (3)
Levi M.
Jun 27, 2021
Christina V.
Oct 16, 2019
Horrible customer service. The ladies At the counter couldn't wait to turn their back to me to get back to the orders they were working on. I visited the store to purchase a lions bag. The price tag said $59.95 and it rang up $5 more. The lady had zero intentions of doing a price adjustment or apologizing for the missed ticket. And I was told the bag I ordered would take a few weeks.
I have no idea when my order will be in. I also asked for a youth sweatshirt. They gave me a catalog to look through. All the sweatshirts were for men/women. When asked if there were youth sweatshirts, I was told there were some. After a few pages in and not finding a youth sweatshirt or getting help, I left. So unfriendly and unhelpful.
I have no idea when my order will be in. I also asked for a youth sweatshirt. They gave me a catalog to look through. All the sweatshirts were for men/women. When asked if there were youth sweatshirts, I was told there were some. After a few pages in and not finding a youth sweatshirt or getting help, I left. So unfriendly and unhelpful.
Lucky S.
Apr 07, 2016
Buyer beware, this business is hands down the worst when it comes to communication and their timeframe Here is the story in a summary: A friend of mine gave me an idea for a logo, I took the design into the store manager, Lindsay to make a modification to(change some words around) she said: there is a set up fee for first time customers and a print fee and shirt fee.
I said ok email me the logo once finished. She did a week later, and I approved the logo and had them print me 1 shirt for sample, it took her a full week to print 1 shirt. Paid for the shirt and all the set up we talked about: came out to around 80$. I was not happy with the service. So I decided to have another local company quote me on shirts and sweatshirts.
They gave me a deal that was twice as cheap and said all of them would be done under 1 week. But they needed the original file of the logo. Had them contact Lindsay. She replied back with a threat stating if we use the logo with out paying her 500$ there would be legal ramifications. Now this is were I'm staring to get a little confused. Why wasn't this fee disused when I had her print a shirt?
I didn't know they would own the rights to the logo, simply because I choose to have them change a couple words around. Got ahold of the owner, same response. Gave them the chance to make it right by charging accordingly. Got input from many screen printing shops. They said they should not charge any more than 200$ and they should have told me about this design fee before any work was began.
This is why I'm giving this place a big F. Be very aware of this manipulative business practice to keep there client from choosing another business. Now I will be buying this logo that they claim to have designed. So if you are thinking about choosing this place for print make sure you read all the fine print. They will try to hold a ransom over your head and threaten you with legal action. When they see you are shopping around to make sure you are getting the best deal for your hard earned buck.
I said ok email me the logo once finished. She did a week later, and I approved the logo and had them print me 1 shirt for sample, it took her a full week to print 1 shirt. Paid for the shirt and all the set up we talked about: came out to around 80$. I was not happy with the service. So I decided to have another local company quote me on shirts and sweatshirts.
They gave me a deal that was twice as cheap and said all of them would be done under 1 week. But they needed the original file of the logo. Had them contact Lindsay. She replied back with a threat stating if we use the logo with out paying her 500$ there would be legal ramifications. Now this is were I'm staring to get a little confused. Why wasn't this fee disused when I had her print a shirt?
I didn't know they would own the rights to the logo, simply because I choose to have them change a couple words around. Got ahold of the owner, same response. Gave them the chance to make it right by charging accordingly. Got input from many screen printing shops. They said they should not charge any more than 200$ and they should have told me about this design fee before any work was began.
This is why I'm giving this place a big F. Be very aware of this manipulative business practice to keep there client from choosing another business. Now I will be buying this logo that they claim to have designed. So if you are thinking about choosing this place for print make sure you read all the fine print. They will try to hold a ransom over your head and threaten you with legal action. When they see you are shopping around to make sure you are getting the best deal for your hard earned buck.
