Improperly managing many areas of your business such as printing your IT department can be costly in many ways. Learn how you can take these areas to a new level of productivity with Da-Com! The document production devices in your office are the most important tools at your disposal. Discover the latest and greatest tools from your favorite manufacturers!
Is your office overspending on documents? Discover how you can better manage your devices and equip your business with leading solutions from Da-Com!
Is your office overspending on documents? Discover how you can better manage your devices and equip your business with leading solutions from Da-Com!
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Reviews (4)
Michelle Brooks
May 08, 2022
T. Family
Apr 30, 2019
Katey P.
Nov 07, 2014
A service tech came to my office for the second time today for the same issue with a printer that we lease from Da-Com, and it was horrible! Long story short. the company I work for got talked into renting a large printer from Da-Com about a month ago. It took them 3 1/2 weeks to deliver it. They came in with a loaner for 1 week, dropped it off, the came back unannounced in a weeks time to pick it back up (after they already disconnected all of our other printers in the office) without the leased printer.
We waited 3 1/2 weeks for the leased printer to arrive. Not even 2 days later we stared to have problems with the printer. I had a service tech come out, and he was very domineering. Trying to act like I had no idea what I was doing with the printer, after I told him multiple times I have used the EXACT same printer at my last job. He never even looked at the printer itself, just kept asking me if "I was sure I know what I'm doing?"!
So after solving NOTHING, he left only to have me call again yesterday about the same issue. I received a call yesterday from the same tech, who once again was VERY rude to me. When he arrived he continued to argue with me about how I "may no know what I'm doing", I repeatedly explained to him I am familiar with this printer and Mac set up. Well, apparently he WAS NOT! He had to call another tech just to figure out how to get to Print Settings! I am not pleased at all with the arrogance of the service tech! I hope I never see him again.
We waited 3 1/2 weeks for the leased printer to arrive. Not even 2 days later we stared to have problems with the printer. I had a service tech come out, and he was very domineering. Trying to act like I had no idea what I was doing with the printer, after I told him multiple times I have used the EXACT same printer at my last job. He never even looked at the printer itself, just kept asking me if "I was sure I know what I'm doing?"!
So after solving NOTHING, he left only to have me call again yesterday about the same issue. I received a call yesterday from the same tech, who once again was VERY rude to me. When he arrived he continued to argue with me about how I "may no know what I'm doing", I repeatedly explained to him I am familiar with this printer and Mac set up. Well, apparently he WAS NOT! He had to call another tech just to figure out how to get to Print Settings! I am not pleased at all with the arrogance of the service tech! I hope I never see him again.
Tami B.
Aug 06, 2014
The first copier we received was fine. It worked well. Our lease expired and they delivered a "new" printer. This printer had issues the moment it was dropped off. I complained, emailed the office, wrote to corporate, and was told repeatedly (and I am talking over 2 years) that the issue was with the paper. I bought better paper, but it still had issues.
The problem was with the printer itself. It was a piece of crap and they knew it. So, I am not happy with Da-Com and I am really upset that my boss decided to renew the lease with them for another few years. I don't like being made a fool of! I know they knew this printer had issues and I was not the only one complaining, yet they would not resolve the issue, offer a different machine, nothing, but just let me deal with it for the entire lease term! Really bad way to treat a customer!
The problem was with the printer itself. It was a piece of crap and they knew it. So, I am not happy with Da-Com and I am really upset that my boss decided to renew the lease with them for another few years. I don't like being made a fool of! I know they knew this printer had issues and I was not the only one complaining, yet they would not resolve the issue, offer a different machine, nothing, but just let me deal with it for the entire lease term! Really bad way to treat a customer!
