Primera Technology

Ahhh Eddie. I've owned Eddie the edible printer for about a year and a half now. To say that it has helped my business is an understatement. Between being able to take last minute orders, to being able to enhance my Royal icing designed cookies. I literally haven't used my air brush in over a year. Fantastic buy! Fantastic customer service

I was in a pinch when my Primera printer broke down on Tuesday and I had lots of printing to do to get ready for a event on Saturday. This is not a review of the Primera (which I have only been moderately happy with ) but it is a review of their sales team. I spoke with a sales rep who helped me purchase another Primera printer to use to get me through my busy work week and be a back up in case of this happening again.

She gave me a great price and shipped it out immediately, sent me tracking info, as well as went the extra mile to help me figure out who might be able to help me print some labels in the meantime. Her excellent customer service saved the day.

Love my Bravo SE printer.yeah, it's a little tempramental at times and will just stop for no reason but I've had this for 5 years and it has produced thousand and thousands of prints. I use it to print DVD discs. Very satisfied. A little slow per disc but not sure I want to upgrade to the 4100

It is INSANE how rude their technical support is. I have had to deal with Janiel a few times and she is the most awful person I've ever dealt with in my life, honest. Every single time is just RUDE and you leave feeling so frustrated and angry. I have no idea how she keeps her job, she clearly knows very little about these printers or how to run support on them. She has never once been able to successfully solve my problem, and yet manages to keep me online and waste an hour + of my time every time I need help.

Printers work well, for the most part, when they are working. However, repair services are horrible. Printer was returned to me after maximum possible return time AND was returned NOT working due to a NEW problem. I was told I had to pay to return it to them so they could fix the problem they caused.

Printers are extremely wasteful of both ink and labels. Ink cartridges purchased directly from Primera with throw an "Incompatible Ink Installed" error. 10/10 would never recommend.