Discover how Copiers Northwest can help improve your business with our office technology solutions. We partner with the world's leading manufacturers of document output and management technology to provide you with custom solutions to improve your business performance. Our complimentary DocuStudy uncovers the uniqueness of your business and industry allowing us to customize a solution specific to your needs. By representing multiple world-class manufacturers, Copiers Northwest always has the right product for your specific applications.
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Copiers Northwest was founded in 1986 by Mark and Gregg Petrie who after working in the copier industry identified a need beyond the hardware. While competitors continued to sell copiers based on speeds and features, the Petries understood that the service and support to keep the machines up and running was more important to customers.
Copiers Northwest boasts a strong management team with years of industry experience and knowledge. Our branch managers live and work in their local communities and understand the business climate and market nuances. Each one has autonomy and local decision-making power to do what's right for our customers in all situations.
CNW's Service Department Team culture was established from day one. We recruit and hire the very best in the industry plus provide ongoing education and training to help our technicians grow and achieve their career goals. CNW promotes respect for service personnel with the realization of the critical role they play in bringing Copiers Northwest's mission to life.
Meeting our customers' challenges and developing solutions that help them improve efficiency and be more competitive is why Copiers Northwest is one of the largest and most successful office technology dealers in the USA. A few of those customer successes are documented in our Case Studies. Take a look.
Reviews (13)
Matthew Hojem
May 11, 2022
Alicia Ellen
Apr 19, 2021
Stormy Curtis
Jan 18, 2021
Faustino Lopez
Jul 28, 2019
Nancy Chang
Jul 18, 2018
Biggest scam ever. I had inherited a lease when I took over Reel Grrls over 3 years ago, and let Copiers NW know that we were not in the financial position to continue the lease, since we didn't have a proper office space. I was able to re-home the copier, and had been counting down the lease for 3 years. I had emailed the rep to let them know we were not interested in renewing.
He did not let us know we had to go through an extra step to write Wells Fargo to end the lease. Do you know what they did? They automatic renewed our lease for another year. Running a small non-profit is difficult, having a company shake you down is infuriating.
He did not let us know we had to go through an extra step to write Wells Fargo to end the lease. Do you know what they did? They automatic renewed our lease for another year. Running a small non-profit is difficult, having a company shake you down is infuriating.
Laszlo Horvath
Jun 13, 2018
I drive by this place several times a day, being a rideshare driver. I always hope I catch a red light at the intersection to catch this business quotes on their digital sign outside for public. The quote ALWAYS has such a profound affect on me, and I'm always grateful that the quote is being shared with me. Thank you for being such a positive role model to our community!
Michael M.
Feb 10, 2018
The place where I work use Copiers NW for their copying needs. We had a bad paper jam and I was on a deadline to have these booklets to be printed. They couldn't get a service person until Monday and I needed these over the weekend. They hooked me up and worked with me to get the job done. Thank you Laurie and the guy whose name I can't remember. A+++++ You saved the day!
Rio I.
Nov 16, 2017
JoeAllen Gentry
Jan 25, 2017
Copiers northwest has outstanding support staff, last year we installed a new printing system and they were right on top of the installation and support for the printer. The support tech Tyler made sure we were taken care of right away when we had a software issue. Working with Tyler and the rest of the Copiers NW staff was a great experience and I look forward to continue to work with them into the future.
Nathan M.
Aug 08, 2016
Megan C.
Apr 27, 2015
Tiffany S.
Oct 01, 2013
These guys have been my sales/service guys for all my office copier needs in two different offices for over 5 years now, and they are spectacular. Excellent service, great contracts, online ordering for supplies and service. I couldn't be happier. I get solicited all the time from other companies, and I wouldn't switch for anything.
Evan H.
Jun 08, 2012
Unfortunately, the extraordinarily bad service our business received from Copiers Northwest (which continues to this day) warrants a somewhat scathing review somewhere. Will Yelp post it? Who knows! But seriously, others ought to know. I guess it begin about a year and a half ago when I first received a call from the salesperson at Copiers NW asking what we wanted to do about replacing our copier.
I told him we still had over a year left on the lease and maybe we would wait for a while as the "old" machine was still meeting our needs. It was all downhill from there, and, honestly, I shouldn't have ultimately purchased a copier from them. Here are some "highlights" from my abysmal experience: A reconditioned Canon copier which we first demoed was not in good working order. Bypass jammed with card stock, regular paper, labels, you name it, it jammed.
It actually failed during the "training" they provide. The "trainer", our salesperson, didn't really seem to be that well versed on the product either. We later returned it during the demo period and we were back to square one. We then opted for a new copier. The new Canon delivered was wrong model. Strangely, it was a more expensive one. We insisted they come back and replace it with the correct model.
They did. When above new copier was delivered, the technician used the IP address of our old copier. Understand we were still making lease and service contract payments on the old HP machine and now we were unable to use it while we were demoing the new one. Also, since the technician used a work-around to get the printer driver installed we were not able to use the copier from all of our workstations. Also, we were unable to scan to the network on the new Canon, so we had to use a USB thumb drive to get PDF files from the copier to our computer for about a week.
This cost us a lot of time and I.T. money. We are still receiving bills for the original lease even though we paid Copiers Northwest to buy out the original lease three months ago. In fact, we told them a month ago about this very issue and we just got another one. Sadly there are a lot of other little issues here and there that make the whole experience just awful from a customer service standpoint.
To their credit, their IT specialist (not the one who messed up the IP address) was very patient and knowledgeable. Also, whenever I call for service, Copiers Northwest has always responded quickly and the problems have been solved. Aside from that, it sure seemed like they made just about every mistake they could in the whole getting a new copier process.
No one was ever rude or mean per se, just incompetent: calls weren't returned when they were supposed to be, delivery dates were mismanaged, etc. Once I am out of the current one year contract I probably won't be renewing, and I certainly won't be buying or leasing another machine from them. People reading this might want to use a competitor or consider purchasing a machine and letting your IT folks worry about the maintenance.
I told him we still had over a year left on the lease and maybe we would wait for a while as the "old" machine was still meeting our needs. It was all downhill from there, and, honestly, I shouldn't have ultimately purchased a copier from them. Here are some "highlights" from my abysmal experience: A reconditioned Canon copier which we first demoed was not in good working order. Bypass jammed with card stock, regular paper, labels, you name it, it jammed.
It actually failed during the "training" they provide. The "trainer", our salesperson, didn't really seem to be that well versed on the product either. We later returned it during the demo period and we were back to square one. We then opted for a new copier. The new Canon delivered was wrong model. Strangely, it was a more expensive one. We insisted they come back and replace it with the correct model.
They did. When above new copier was delivered, the technician used the IP address of our old copier. Understand we were still making lease and service contract payments on the old HP machine and now we were unable to use it while we were demoing the new one. Also, since the technician used a work-around to get the printer driver installed we were not able to use the copier from all of our workstations. Also, we were unable to scan to the network on the new Canon, so we had to use a USB thumb drive to get PDF files from the copier to our computer for about a week.
This cost us a lot of time and I.T. money. We are still receiving bills for the original lease even though we paid Copiers Northwest to buy out the original lease three months ago. In fact, we told them a month ago about this very issue and we just got another one. Sadly there are a lot of other little issues here and there that make the whole experience just awful from a customer service standpoint.
To their credit, their IT specialist (not the one who messed up the IP address) was very patient and knowledgeable. Also, whenever I call for service, Copiers Northwest has always responded quickly and the problems have been solved. Aside from that, it sure seemed like they made just about every mistake they could in the whole getting a new copier process.
No one was ever rude or mean per se, just incompetent: calls weren't returned when they were supposed to be, delivery dates were mismanaged, etc. Once I am out of the current one year contract I probably won't be renewing, and I certainly won't be buying or leasing another machine from them. People reading this might want to use a competitor or consider purchasing a machine and letting your IT folks worry about the maintenance.
